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Maintenance and support
Keep your platform secure, fast and current
Focus on growing your business while we keep your website and software secure, fast and up to date, with proactive monitoring and expert support when you need it.
- Full-stack team
- Nova Scotia based
- Clients worldwide
- Priced in CAD
Maintenance and support that goes deeper than the surface
Software is never finished. Libraries publish security fixes, browsers change, integrations evolve and traffic grows. A maintenance plan puts a small, predictable monthly cost against the far larger cost of an emergency, and gives you engineers who already know your system.
Regular updates
CMS, plugins, themes and frameworks kept current, tested in staging before going live.
Security monitoring
Malware scanning, firewall protection and vulnerability assessments to catch threats early.
Daily backups
Automatic daily backups with 30-day retention and restore support.
Performance optimisation
Regular speed audits, image compression, caching, database cleanup and CDN management.
Uptime monitoring
Your site checked frequently from multiple locations, with instant alerts if anything fails.
Priority support
Direct access to the team via email or ticket with fast response times.
What you are really paying for
The visible result is the tip of it. The engineering underneath is what makes a system dependable, secure and cheap to own over time.
- Dependency and framework updates before they become security problems
- Backup verification by actually testing restores
- Certificate, domain and DNS renewals tracked so nothing silently expires
- Performance and error monitoring with real people responding
- A roadmap of improvements, not just repairs
How we approach maintenance and support
A monthly checklist
CMS and plugin updates, security and malware scans, backup verification, database optimisation, link checks, speed tests, SSL checks, form tests and browser checks.
Monthly reporting
A short report on what we did, what we found and what we recommend.
Someone accountable
Named engineers who know your system.
Fast emergency response
Defined response targets for urgent issues.
Predictable costs
A fixed monthly plan instead of surprise invoices.
Continuous improvement
Included hours for enhancements from your roadmap.
Plans and pricing
Prices in Canadian dollars per month, plus applicable taxes. Response targets are goals defined in your written agreement.
Essential
- Weekly updates
- Daily backups
- Security monitoring
- Uptime monitoring
- Monthly report
- Email support
Business Care
- Same-day updates
- Real-time backups
- Advanced security
- Performance optimisation
- 2 hours content updates
- Priority support
- 4-hour emergency response
- Monthly strategy call
Premium Care
- Immediate updates
- Continuous backups
- Enterprise security
- CDN and optimisation
- Unlimited content updates
- 24/7 priority support
- 1-hour emergency response
- Dedicated account manager
From first conversation to launch and beyond
Health check
We assess versions, vulnerabilities, backups and monitoring.
Onboarding
Access, documentation, monitoring and baseline reporting.
Monthly care
Updates, scans, tests and reporting every month.
Improve
Prioritised enhancements from your growth roadmap.
Technology we work with
Local knowledge. Global standards.
Many Nova Scotia businesses depend on a website or system that a former developer built and nobody now maintains. We take over, stabilise and modernise it, and then keep it healthy.
Clients from every country are welcome. We collaborate remotely, communicate clearly and invoice in Canadian dollars.
Built for serious businesses. We take on complex, high-value work. If you came looking for a $500 website, keep going: you get what you pay for. If you intend to grow into a million-dollar-a-year business, invest in a professional foundation.
Maintenance and support FAQ
What is covered in a maintenance plan?
Updates, security and uptime monitoring, backups, performance work, reporting and support, with a defined allowance of hours for changes. Higher plans add faster response and more hours.
Can you maintain a site you did not build?
Yes, after a health check where we review its condition and risks.
What are the response times?
Critical issues are handled within hours, and standard requests within one business day, as set out in the plan.
Can I cancel?
Plans are month to month with reasonable notice, and you always keep ownership of your site and data.
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