1. Acceptance and scope
By using codeluma.ca, submitting an inquiry, opening a support ticket, accessing a client area, or engaging CodeLuma Development Inc., you agree to these terms and to our Privacy Policy. These website terms do not replace a signed agreement. If a proposal, statement of work, maintenance agreement, or other written agreement conflicts with these terms, the signed agreement governs that project.
2. Website use
You may use this site for lawful business and information purposes. Do not interfere with the site, attempt unauthorized access, submit malicious code, impersonate another person, scrape restricted areas, abuse support tools, or use the site in a way that breaches applicable law or another person’s rights. We may protect, limit, or suspend access when reasonably necessary to protect users, clients, or systems.
3. Inquiries, support, and client access
Support tickets and client-area access are provided to help us triage, document, and resolve matters connected to CodeLuma services. A ticket is not an emergency channel and does not create a guaranteed response time unless a written service-level commitment says otherwise. Keep account credentials confidential, use strong passwords, and tell us promptly if you suspect unauthorized access. Do not include highly sensitive information in a general ticket unless we provide a secure method.
4. Quotes, project work, changes, and approvals
Estimates and timelines are planning tools unless a written agreement states they are binding. A project normally begins after scope, responsibilities, fees, and timing are documented and accepted. Requests that change the agreed scope, content, integrations, schedule, or assumptions may require a written change request, revised estimate, and timeline adjustment. Clients are responsible for timely decisions, approvals, content, access, and feedback needed to perform the work.
5. Client content and project responsibilities
You retain responsibility for the accuracy, legality, permissions, and suitability of content, data, accounts, trademarks, images, and instructions you provide. You confirm that you have the rights or permissions needed for us to use them for the project. You must not ask us to publish, transmit, process, or implement material that is unlawful, infringing, deceptive, discriminatory, malicious, or harmful.
6. Intellectual property
Each party keeps ownership of its pre-existing intellectual property. Subject to the applicable project agreement and full payment of all amounts due, a client receives the rights to the custom deliverables stated in that agreement. CodeLuma retains rights in its pre-existing tools, methods, templates, know-how, reusable components, and general skills, unless an agreement expressly says otherwise. Third-party software, fonts, stock media, open-source components, domains, hosting, and platform services remain subject to their own licences and terms. We may identify completed work in our portfolio only as permitted by the project agreement or client approval.
7. Fees, payments, and third-party costs
Fees, deposits, invoice dates, expenses, and payment terms are set out in the applicable estimate or agreement. Third-party costs such as hosting, domains, licences, app-store fees, payment-processing fees, or advertising spend may be billed separately where agreed. Late payment can affect schedules, access to non-essential services, or further work, subject to the signed agreement and applicable law. Consumer rights that cannot lawfully be waived remain protected.
8. Availability, security, and third-party platforms
We take reasonable steps to provide professional services and secure our own systems, but no website, hosting environment, software platform, email provider, or internet connection is continuously available or risk-free. We do not control third-party networks, browsers, search engines, social platforms, app stores, client systems, or providers selected by a client. We do not promise a specific search ranking, revenue result, uninterrupted availability, or compatibility beyond what is expressly agreed in writing.
9. Disclaimers and limits of liability
To the maximum extent permitted by law, this website and general information are provided on an "as is" and "as available" basis. Nothing here excludes liability that cannot legally be excluded. Where liability may lawfully be limited, CodeLuma’s total liability relating to a particular service is limited as set out in the written agreement for that service, or, if no written agreement applies, to the fees paid to CodeLuma for the specific service giving rise to the claim during the three months before the event. We are not liable for indirect, incidental, special, punitive, or consequential losses where such a limitation is permitted by law.
10. Termination and records
Either party may end a project as set out in the applicable agreement. Ending a project does not remove payment obligations for work performed, approved expenses, or outstanding invoices. We may retain project, support, and transaction records as reasonably required for operational continuity, dispute resolution, legal obligations, backups, and our Privacy Policy.
11. Governing law and disputes
These terms are governed by the laws of Nova Scotia and the applicable federal laws of Canada, without limiting any mandatory consumer-protection rights that apply to you. The parties will first try to resolve a concern in good faith through the Support Centre or the project contact. Subject to mandatory law, disputes that cannot be resolved will be brought before the courts of Nova Scotia.
12. Changes and contact
We may update these terms when our website, services, or legal obligations change. The effective date shows the current version. For help, a billing question, an intellectual-property concern, or a complaint, use the Support Centre and give the ticket a clear subject.