Our Commitment: CodeLuma Development is committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Nova Scotia's Personal Information International Disclosure Protection Act (PIIDPA), and other applicable privacy laws.
This Privacy Policy explains how CodeLuma Development ("Company," "we," "us," or "our"), operating from Nova Scotia, Canada, collects, uses, discloses, and protects personal information when you:
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
| Category | Examples |
|---|---|
| Contact Information | Name, email address, phone number, mailing address |
| Account Information | Username, password (encrypted), account preferences |
| Business Information | Company name, job title, business address, HST/GST number |
| Payment Information | Credit card details (processed by secure payment providers), billing address |
| Project Information | Project requirements, content, images, and materials you provide |
| Communications | Support tickets, emails, feedback, and correspondence |
| Category | Examples |
|---|---|
| Device Information | IP address, browser type and version, operating system, device identifiers |
| Usage Information | Pages visited, time spent on pages, click patterns, referral sources |
| Technical Data | Server logs, error reports, performance metrics |
| Location Data | Approximate location based on IP address (city/region level) |
We may receive information about you from:
We use your personal information for the following purposes:
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
We engage trusted third-party service providers who assist in operating our business:
All service providers are contractually bound to protect your information and use it only for specified purposes.
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.
We may share your information for other purposes with your explicit consent.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Active Account Data | Duration of account plus 2 years |
| Financial Records | 7 years (as required by Canadian tax law) |
| Support Tickets | 3 years from resolution |
| Server Logs | 90 days |
| Marketing Consent Records | Duration of consent plus 3 years |
| Project Files (after completion) | 1 year or as specified in contract |
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
While we take reasonable precautions, no method of transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
Under PIPEDA and applicable Canadian privacy laws, you have the following rights:
You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of receiving a valid request.
You have the right to request correction of any inaccurate or incomplete personal information. You can update most account information directly through your dashboard.
You may withdraw consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may affect our ability to provide services to you.
You may request deletion of your personal information, subject to our legal obligations to retain certain data (e.g., financial records for tax purposes).
You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Privacy Officer at privacy@myvisionmedia.ca. We may need to verify your identity before processing your request.
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
Your personal information may be processed in countries outside of Canada, including the United States, where our service providers may operate data centers.
In accordance with Nova Scotia's Personal Information International Disclosure Protection Act (PIIDPA), we take steps to ensure that any international transfers of personal information maintain adequate levels of protection:
By using our services, you consent to the transfer of your information to these countries.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us at privacy@myvisionmedia.ca.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Privacy Officer
CodeLuma Development
Nova Scotia, Canada
Email: privacy@myvisionmedia.ca
General Inquiries: support@myvisionmedia.ca
We will respond to your inquiry within 30 days.
If you are not satisfied with our response, you may file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
This Privacy Policy is effective as of February 1, 2026.
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